Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below:
1. Return Window You have 14 days from the date of delivery to return your item(s).
2. Product Condition Requirements To be eligible for a return, the product must be:
Unopened and unused.
In its original packaging with all tags, labels, and accessories intact.
3. Eligibility for Returns We accept returns under the following conditions:
Defective items: If the product is damaged or defective upon arrival, please contact us immediately for a return.
Wrong item received: If you received the wrong item, please notify us within 14 days of receiving your order for assistance with the return.
4. Refund Method
Partial Refund: If the product is returned but does not meet the criteria for a full refund, we may issue a partial refund, minus any applicable fees.
Exchange: You may choose to exchange the item for a replacement of the same product or a different item, subject to availability.
Refund Processing: Refunds will be processed to the original payment method used at the time of purchase.
5. Shipping Costs for Returns
Customers are responsible for the cost of return shipping, except in the case of defective or wrong items.
We recommend using a tracked shipping service to ensure your return is received.
6. How to Initiate a Return To start a return, please follow these steps:
Contact our customer service team via email at [Your Email Address] within 14 days of receiving your order. Include your order number, a description of the issue, and whether you’d prefer a refund or exchange.
Our team will provide you with return instructions and a return authorization number (if applicable).
Package the product securely and return it to the address provided by our customer service team.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange.
If you have any further questions or need assistance, please don't hesitate to contact us. Thank you for your understanding!